Integrations
Ackline works with the tools you already run. This page says plainly what exists today, what is being built and what is only planned.
Available means built and deployed in the Ackline backend. In progress means work has started. Planned means on the list and not started. Ackline itself is not yet released, so nothing here is available to customers yet. The order below is the build order, and it can change with what teams tell us they use.
1. Alert sources
Monitoring tools that send alerts into Ackline by webhook, authenticated with a secret.
| Tool | Status | What it means |
|---|---|---|
| Prometheus Alertmanager | Available | Grouped alerts, resolved notifications, de-duplication by fingerprint. |
| Grafana alerting | Available | Webhook contact point. |
| Datadog | Available | Webhook integration; retries are de-duplicated. |
2. Incident management and on-call tools: schedule importers
Read your schedules, rotations and escalation policies from the tool you use today, so you do not rebuild them by hand. The importers need a teams and rotations model first, which is in progress.
| Tool | Status | What it means |
|---|---|---|
| PagerDuty | Planned | Schedule import with a dry run that shows what cannot be mapped. |
| Opsgenie | Planned | Same shape as PagerDuty. Atlassian has set end of support for Opsgenie for 5 April 2027 (Atlassian blog). |
| Teams and rotations model (foundation) | In progress | Needed before any importer. Not an integration itself. |
3. Calendars
Your calendar tells Ackline when you are in a meeting or on leave, which can change how loudly a non-critical alert arrives.
| Tool | Status |
|---|---|
| Microsoft 365 / Outlook | Planned |
| Google Calendar | Planned |
4. IT service management sync
Create or update an incident when an alert arrives and when it is acknowledged, so the record in your ITSM tool and the Ackline audit trail agree.
| Tool | Status |
|---|---|
| ServiceNow | Planned |
| Jira Service Management | Planned |
Do you use a tool that is not listed? Say so on the waitlist. The answers decide the order after the alert sources.